Some users may experience a slower than average login when signing into TigerConnect on the web messenger and desktop application. This affects a small number of users who have a large volume of messages in their inbox. If you would like to address the login speed, we advise the following actions be taken:Remove yourself from any Group message threads that are no longer active* When possible, send links to media/documents instead of physical attachmentsĝelete conversations that are no longer needed Work with your organization’s administrator to shorten message lifespan. Why is my TigerConnect login so slow? F.A.Q. TigerConnect Password requirements: Minimum 8 characters At least one capital letter At least one special character etc.) An email containing a link for password setup will be sent (check junk folder just in case). Alternatively, from a desktop computer open a web browser, navigate to to enter your work email address and click on Begin Password Setup. TigerConnect is unable to reset passwords for accounts managed through Active Directory.If your login credentials are not managed by your organization, then you can request a password reset using one of these steps: You can click on the 'Forgot Password?' link provided on the password page (you will need to enter your email address correctly on the first page to reach the 'Enter your password' screen). If your login are managed by your organization through Active Directory, you will need to contact your company’s Helpdesk to request help resetting your password. How do I reset or change my TigerConnect password? F.A.Q. Some settings may not apply to your device. Android devices typically allow deep customization regarding battery preservation and noti The Android Settings provided below capture a few of the major features that Android devices have in the way of battery preservation and notification optimization. When these are set, you can configure your settings by:Clicking Settings (gear icon) at the bottom right cornerĜustomizing your DND, Override, and sound settings for your deviceThis video will help guide you through the process of changing your notifications for iOS devices. Android devices There are more than 6,000 Android devices. How can I change the notifications on my mobile device? F.A.Q.Īs you use TigerConnect, there are a few things that you should configure on your mobile device Settings as well as within the TigerConnect application that will help ensure messages deliver in a timely fashion. iOS devices To help ensure reliable message delivery on your iOS device, enable Background App Refresh, disable Low Power Mode, and enable notifications. Upon logging back into your account the "unread" messages should make themselves visible. Open the App Store, search for TigerConnect and install our latest version of the app. Uninstall the TigerConnect app (make sure you first log out before uninstalling). They will capture the information for analysis, clear the message notification, and ensure your issue is resolved. This is known issue and is actively being worked on by our teams. To resolve issue yourself, please follow the steps below: Log out of the TigerConnect app by clicking on Settings option located at the bottom right corner within the app > Scroll down and click Log Out. If you are experiencing an issue where you receive a notification(s) that there is an unread message in your Inbox, but when you launch the application there is no visible unread message despite a visible badge showing, please contact our Client Care team for immediate resolution. How do I resolve missing or re-appearing messages? F.A.Q. Make sure the following are turned to ON (will appear green if ON): First, ensure Allow Notifications is turned ON, and enable any of the Scroll through your list of applications, locate and tap TigerConnect. Make sure you are on your iPhone's home screen (click the circular Home button at the bottom of the screen). Tap Inbox or Directory to continue messaging within TigerConnect. Tap the back arrow ( < ) to save the changes in TigerConnect to return to your Settings. Tap your desired Alert Sound for TigerConnect. Go to the TigerConnect Inbox and tap on Settings (gear icon) located in the bottom-right corner of the screen. Follow the below directions to ensure successful delivery of message notifications: Check within the TigerConnect application. There are two locations on your iOS device where TigerConnect notifications can be turned ON or OFF. How do I manage push and audio notifications on an iOS (Apple) device? F.A.Q.
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